Our policy covers the purchase for 14 days starting on the day of delivery. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
Unless the item is faulty at time of receipt or the incorrect item was received, the customer is responsible for delivery costs of return. When returning an item, we recommend the item(s) is/are returned via a recorded delivery service as the customer is liable until we receive the return. For faulty items, the customer will be provided with a pre-paid returns label; we are unable to reimburse postage cost incurred for returns.
Under The Consumer Rights Act, we will accept returned items even if you have opened the goods to inspect them. You are entitled to a refund (including basic delivery costs paid) as long as you return your goods within 14 days from the day after delivery to you.
To be eligible for a full refund, your item must be in resalable and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase or a returns number to be included with the return.
There are certain situations where a full refund may be refused or only partial refund issued, these include:
– Any item not in its original condition, is damaged or missing parts or packaging for reasons not due to our error.
– Any item that is returned more than 14 days after delivery.
We reserve the right to refuse return and/or a full refund if any items do not meet the above criteria.
You, the customer, are eligible for a refund once we have received the returned the goods, inspected it and confirmed it meets the return condition criteria.
9-15 Shacklewell Lane,